Warranty
We stand behind every bike we sell. Specialized offers one of the industry’s most generous warranties.
Warranty on every brand we sell
Every new bike and component comes with a statutory two-year warranty. Specialized also provides extended manufacturer protection — a lifetime frame and Roval carbon wheel warranty for the original owner.
Specialized
2 years + lifetime*
Lifetime frame and Roval coverage for registered products
Kellys
2 years
Statutory warranty, with claims handled through HPM Sport
Kross
2 years
Statutory warranty, with claims handled through HPM Sport
Author
2 years
Statutory warranty, with claims handled through HPM Sport
* Register within 90 days of purchase at specialized.com.
Specialized warranty terms — details
Specialized’s first principle is that the “rider is the boss”. Its priority is to offer innovative cycling products and stand behind them. Kellys, Kross and Author bikes have the standard statutory two-year warranty, with claims handled directly through HPM Sport.
lifetime
Frames and forks
Lifetime warranty for the original owner against structural defects in all Specialized frames and forks.
lifetime
Roval wheels
Lifetime warranty on Roval carbon components for registered products.
years
Components
Two-year warranty on paint, graphics, components, suspension, electric motors, equipment and helmets.
Full warranty overview
| Item | Registered product | Unregistered |
|---|---|---|
|
Specialized frames and forks Includes seatstays and chainstays on full-suspension bikes. Excludes suspension forks, suspension parts, paint and graphics. |
Lifetime | 2 years |
| Roval carbon components | Lifetime | 2 years |
|
Other Specialized products Paint and graphics, components, BRAIN suspension, electric motors and drivetrains, equipment, helmets and footwear |
2 years | 2 years |
|
Turbo batteries 2 years or 300 charging cycles, whichever comes first |
2 years | 2 years |
|
Subsequent owner (second or later) From the original buyer’s purchase date |
2 years | 2 years |
Register your bike, frameset or Roval wheels within 90 days of purchase to obtain the lifetime warranty for the original owner.
Important: The first service inspection should take place after 100–200 km, and no later than two months after purchase.
Warranty frequently asked questions
Contact us at info@hpmsport.cz with a description of the fault and a photo. We will help you with the Specialized warranty claim process.
The product you wish to claim for and proof of purchase (your invoice from HPM Sport).
Normal wear, damage from a fall or accident, and cosmetic damage are not covered by the warranty.
Third-party components, including Shimano and SRAM, have their manufacturer’s warranty. Contact us and we will help you resolve the issue.
Yes. Once you receive your Specialized bike, you can register it at specialized.com/cz/cs/registration. Registration within 90 days of purchase gives you a lifetime frame warranty. Kellys, Kross and Author bikes do not require registration: the statutory two-year warranty applies automatically.
Specialized’s Assisted Replacement Program may offer a reduced-price replacement after the warranty expires. Other brands have a two-year warranty without this programme; after expiry, our workshop can help at its normal rates.
Assisted replacement
In addition to the warranty, many Specialized and Roval products qualify for assisted replacement. If an eligible product is damaged while riding and the warranty does not cover it, Specialized will replace or repair it at a reduced price.
Covered products and coverage period
| Product | Coverage period |
|---|---|
| Frames and framesets | Lifetime |
| Rear shocks with BRAIN technology | 5 years |
| Roval products | 5 years |
| Carbon components (handlebars, stems, seatposts, cranks and saddles) | 5 years |
| Turbo electronic components (batteries, motors, displays and controllers) | 5 years |
| Helmets and shoes | 5 years |
Discount structure
The discount depends on the age of the original purchase:
| < 3 years | 3–4 years | 4–5 years | > 5 years* | |
|---|---|---|---|---|
| Assisted replacement | 35 % | 25 % | 20 % | 20 % |
| Turbo drivetrain | 50 % | 35 % | 20 % | 0 % |
* Applies only to frames and framesets. Covers Specialized and Roval products only, not third-party components.
Important information
Coverage applies only to damage occurring while riding. Cosmetic damage is excluded.
Claims must be made through an authorised Specialized dealer. Depending on the damage, Specialized will decide whether to repair or replace the product.
If replacement is required and the original model is no longer available, Specialized will try to find the closest available alternative.
Shipping costs are not included. Coverage runs from the original purchase date and does not restart following a replacement.
Full Specialized warranty terms are available at specialized.com/cz/cs/warranty.
Have a warranty question?
Contact us for help with a claim or warranty service.
